Datebook: December 22, 2009

December 1, 2009
Dear Bloomingdales:
First, I want to thank you for the prompt arrival of your new catalog, "Nifty-Gifty," which arrived today with the pronouncement that I have been promoted to the title of "Premier Insider." (Since this was printed in gold foil on the label, I had to assure my husband that this is in fact catchy promotional jargon that has no correlation with any credit purchasing). A ninety-nine page full color wheel advertisement certainly builds confidence in the sustainability of your corporation; therefore I was not surprised to note that you now offer a personal shopping service for free and that there is non-stop shopping for 24/7 on your dot-com address.
However, as a Premier Insider now, I feel I must mention that when I called the number you have advertised on forty-seven pages of Nifty-Gifty, no one could identify or locate Nifty Gifty No. 15 on page 27, (shhh... the Tory Burch platinum leather mini handbag with a gold-tone link strap, also in black, #2701, $250.00, that your marketing people so cleverly named "The Disco Bag that never misses a beat"). This seemed odd to me, as, well, you mailed me the catalogue and someone earned a great deal of money to select these 60 fabulous finds (although frankly, just as an aside, N-G No. 53 is just a trifle bit too cute: no woman wants a pink polka dot terry robe with a flounce -- it will get caught in too many doors).
After 25 minutes and after being offered a purple leather zipping Marc Jacobs bag in lieu of the disco dream, I was told I must want "catalog."
Well, I said, I called the number in the catalog.
"You have reached Bloomingdales.com," I was told.
"I'm sorry," I offered, and was promptly transferred to another line awaiting pick-up in an estimated 18.5 minutes.
I gave my information to the young woman who eventually came on line, and might I say I am glad I have been elevated to the higher ranking of Insider or she might have seemed a bit abrupt. She also had a bit of a problem locating the item. "This isn't the right item number," she finally informed me, and then waited for me to correct it.
"It's on page 27 in the new catalog that just came out today. In the Premier Insider edition. Perhaps in a regular edition, they have the right item number."
I heard her thumbing through papers and hitting computer keys.
"This is special order."
"Yes, yes. I know. My daughter is going to Nationals in Spokane in a month, and this will be perfect for three of her outfits. It is very special."
Keys stopped tapping, pages stopped flipping.
"This means I have to special order it and it will be shipped on the 15th of December."
"Oh. So it will be here in time for Christmas."
"I thought you said you needed it next month".
"I do, but I'm giving it as a Christmas present."
Still no key tapping.
"I'm giving her other things. In fact," I flip back a few pages, "I 'm thinking of the shoes on page 15..."
I wait for her to catch up, and then she announces the shoes are at Blooningdales.com and that she can transfer me.
"No, no. I'll just order the purse for now."
I hear keys tapping again and I relax.
"We need a daytime phone number where you can be reached 24 hours a day."
"I don't have a daytime number that I can be reached 24 hours a day. I have a number that I can be reached 12 hours a day, and a number that I can be reached 10 hours a day, and a number that I can be reached during the transitions."
"Can I have your cell phone number?"
I supply it, but I felt I should inform her I don't answer it at work, (I only look at text messages) and that I don't wear it on my hip at home. It sits in my purse that was not purchased at Bloomingdales.
"Someone will call you within 72 hours to give you the total billing price."
"Why can't you tell me now? It says in the catalog it is $250.00 and you are offering free shipping now, so that only leaves the tax."
"It's special order."
"But it's in the catalog and I can order online 24 hours a day."
"You can't get this through dot-com."
"But this is a 99 page advertisement that has the 1-800 call number and the Bloomingdales.com site on every other page."
Silence.
I try to frame it like a jeopardy contestant.
"How does that work?"
I buzz in again.
"Am I a Premier Insider?"
I hear tapping and I wait.
"Yes."
"And someone will call in 72 hours to tell me how much this will really cost, and I'll have it for Christmas."
"Yes. Your daughter will have it for Portland."
"No, that was 2005. Spokane is this year."
Tapping stops.
"Can I help you with any other shopping needs today?"
I start to correct her grammar and then realize she may be right after all.
So, in conclusion, Bloomingdales, I will be waiting by three phones to hear what charge I have actually placed on my credit card. Additionally, although you offer the disclaimer as the last line on the back cover -- "Bloomingdales is not responsible for typographical or pictorial errors" -- this does not include the address line where it lists me as the PREMIER INSIDER or current resident, does it?
With fondest regards and disco fever,
Mombo
Dear Bloomingdales:
First, I want to thank you for the prompt arrival of your new catalog, "Nifty-Gifty," which arrived today with the pronouncement that I have been promoted to the title of "Premier Insider." (Since this was printed in gold foil on the label, I had to assure my husband that this is in fact catchy promotional jargon that has no correlation with any credit purchasing). A ninety-nine page full color wheel advertisement certainly builds confidence in the sustainability of your corporation; therefore I was not surprised to note that you now offer a personal shopping service for free and that there is non-stop shopping for 24/7 on your dot-com address.
However, as a Premier Insider now, I feel I must mention that when I called the number you have advertised on forty-seven pages of Nifty-Gifty, no one could identify or locate Nifty Gifty No. 15 on page 27, (shhh... the Tory Burch platinum leather mini handbag with a gold-tone link strap, also in black, #2701, $250.00, that your marketing people so cleverly named "The Disco Bag that never misses a beat"). This seemed odd to me, as, well, you mailed me the catalogue and someone earned a great deal of money to select these 60 fabulous finds (although frankly, just as an aside, N-G No. 53 is just a trifle bit too cute: no woman wants a pink polka dot terry robe with a flounce -- it will get caught in too many doors).
After 25 minutes and after being offered a purple leather zipping Marc Jacobs bag in lieu of the disco dream, I was told I must want "catalog."
Well, I said, I called the number in the catalog.
"You have reached Bloomingdales.com," I was told.
"I'm sorry," I offered, and was promptly transferred to another line awaiting pick-up in an estimated 18.5 minutes.
I gave my information to the young woman who eventually came on line, and might I say I am glad I have been elevated to the higher ranking of Insider or she might have seemed a bit abrupt. She also had a bit of a problem locating the item. "This isn't the right item number," she finally informed me, and then waited for me to correct it.
"It's on page 27 in the new catalog that just came out today. In the Premier Insider edition. Perhaps in a regular edition, they have the right item number."
I heard her thumbing through papers and hitting computer keys.
"This is special order."
"Yes, yes. I know. My daughter is going to Nationals in Spokane in a month, and this will be perfect for three of her outfits. It is very special."
Keys stopped tapping, pages stopped flipping.
"This means I have to special order it and it will be shipped on the 15th of December."
"Oh. So it will be here in time for Christmas."
"I thought you said you needed it next month".
"I do, but I'm giving it as a Christmas present."
Still no key tapping.
"I'm giving her other things. In fact," I flip back a few pages, "I 'm thinking of the shoes on page 15..."
I wait for her to catch up, and then she announces the shoes are at Blooningdales.com and that she can transfer me.
"No, no. I'll just order the purse for now."
I hear keys tapping again and I relax.
"We need a daytime phone number where you can be reached 24 hours a day."
"I don't have a daytime number that I can be reached 24 hours a day. I have a number that I can be reached 12 hours a day, and a number that I can be reached 10 hours a day, and a number that I can be reached during the transitions."
"Can I have your cell phone number?"
I supply it, but I felt I should inform her I don't answer it at work, (I only look at text messages) and that I don't wear it on my hip at home. It sits in my purse that was not purchased at Bloomingdales.
"Someone will call you within 72 hours to give you the total billing price."
"Why can't you tell me now? It says in the catalog it is $250.00 and you are offering free shipping now, so that only leaves the tax."
"It's special order."
"But it's in the catalog and I can order online 24 hours a day."
"You can't get this through dot-com."
"But this is a 99 page advertisement that has the 1-800 call number and the Bloomingdales.com site on every other page."
Silence.
I try to frame it like a jeopardy contestant.
"How does that work?"
I buzz in again.
"Am I a Premier Insider?"
I hear tapping and I wait.
"Yes."
"And someone will call in 72 hours to tell me how much this will really cost, and I'll have it for Christmas."
"Yes. Your daughter will have it for Portland."
"No, that was 2005. Spokane is this year."
Tapping stops.
"Can I help you with any other shopping needs today?"
I start to correct her grammar and then realize she may be right after all.
So, in conclusion, Bloomingdales, I will be waiting by three phones to hear what charge I have actually placed on my credit card. Additionally, although you offer the disclaimer as the last line on the back cover -- "Bloomingdales is not responsible for typographical or pictorial errors" -- this does not include the address line where it lists me as the PREMIER INSIDER or current resident, does it?
With fondest regards and disco fever,
Mombo







